Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@longevityroad.com.au. Please note that returns will need to be sent to the following address that would be provided to you in the email.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@longevityroad.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return & Refund Policy
At Longevity Road, we want you to feel confident in your Core3 purchase, wherever you’re ordering from — Australia or anywhere in the world.
Return Window You may request a return within 30 days of receiving your order.
Condition for Returns To be eligible for a return, your Core3 pouch must be unopened and unused, in its original packaging.
Return Shipping
- If you’re returning an unopened, unused product because you changed your mind, return shipping costs are the customer’s responsibility.
- If your item arrived damaged, defective, or incorrect, please contact us within 30 days of delivery — we will cover return shipping and arrange a replacement or full refund. This applies to all countries we ship to.
How to Request a Return Email admin@longevityroad.com.au with your order number, name, and reason for return. We’ll respond with return instructions.
Refunds Once we receive and inspect your returned item, we’ll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.
Subscriptions Subscription orders (Subscribe & Save) can be paused, skipped, or cancelled anytime before your next billing date — see your account portal or contact us to manage your subscription.
